Protecting those in our care and custody at the Shelby County Jail
Our Mission Statement
The Shelby County Jail is an accredited facility with the American Corrections Association. The average daily census for the two facilities for men and women is almost 3,000 inmates. Yearly bookings average 56,000.
Male inmates are housed in downtown Memphis at 201 Poplar Avenue. The women’s facility is in east Memphis at 6201 Haley Road.
The Chief Jailer and his staff provide continuous oversight of operations and daily expenses. Monthly and weekly meetings with unit managers track bookings, processing times and inmate program involvement.
The Shelby County Jail also houses an average of 70 juveniles per day who are being held for violent crimes.
Visitation Hours
Click here to look up visiting days by inmate’s name.
Visitor Rules and Regulations
Click here to view visitor rules and regulations
2010 Sheriff Inmate Handbook
Click here to view the 2010 Inmate Handbook
Shelby County Jail Inmate Services
Need to get someone out of jail?
Go to this page Inmate Info FAQ Online to view instructions.
Official Jail Information Phone
901-545-5660
Click on one of the below services for information:
GTL's Prepaid Calling Accounts
Inmate Deposits through GovPayNOW
Western Union Quick Collect Service
Shelby County Jail's Prepaid Calling Accounts through Global Tel* Link
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GTL's AdvancePay allows the family members and friends of inmates to set up prepaid calling accounts to pay the fees for collect call charges.
How It Works
AdvancePay allows inmates to call your telephone number without the restrictions of standard billing. When an inmate attempts to dial a blocked number, the inmate is placed on hold and AdvancePay will provide the option to the called party to set up a prepaid account. After the prepaid account is established, collect calls to the telephone number may be placed up to the prepaid amount in the account. After the amount of money is used, the system will prompt the user to add funds to their AdvancePay account.
The easiest way to establish an AdvancePay account is through GTL's automated phone system with either $25.00 or $50.00 made via credit card. Alternately, customers can go to www.gtl.net and click on the web payment link.
In addition to the automated phone system and website, accounts can be established and payments can be made through the AdvancePay customer service department, Western Union, and by mailing checks or money orders.
The system is completely automated and can be accessed by calling the following numbers:
Block Inmate Calls
To have GTL block your residence number from receiving phone calls from Shelby County Jail phones, call GTL at 1-877-856-3184, Option 2 or 901-545-5532.
How to Request a Refund
Should you or another person accidentally accept an unwanted call from a jail inmate, call 1-877-650-4249 to request a refund.
Billing and Customer Service Issues: 1-877-856-3184, Option 1
Questions?
The AdvancePay Service Department is ready to answer all billing related questions:
Toll Free Number: 1-866-230-7761
Fax Number: 251-473-2802
Hours of Operation:
Monday-Friday 7am to 11pm, CST
Saturday & Sunday 8am to 7pm, CST
Mailing Address:
AdvancePay Service Dept.
Department 1722
Denver, Colorado 80291-1722
Shelby County Jail Inmate Deposits through GovPayNOW
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Make inmate deposits NOW! Shelby County Jail now utilizes the Government Payment EXP. It's as easy as 1-2-3. Open 24 hours - 7 days a week!
Pay online at www.GovPayNOW.com or phone 1-888-277-2535.
You will need:
- Your credit or debit card.
- Inmate's name, number, and location.
- Pay Location Code 5500.
Shelby County Jail's Western Union Quick Collect Service
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Send money from anywhere to the Shelby County Jail.
Send money three ways:
- At an agent location with cash: Complete a BLUE Quick Collect Send Form to send money. Please note, all below information must be included to ensure that money is properly applied to an inmate's account. To find the nearest Western Union Agent location, simply call 1-800-325-6000 or visit www.westernunion.com.
- By phone using a credit/debit card: Simply call Western Union at 1-800-634-3422 (Press Option 2).
- Online using a credit/debit card: Simply visit www.westernunion.com
For each Western Union transaction, the following information must be provided:
Pay To: SSC
Code City and State: COBRACASH/FL
Account Number: 2M8 + Booking Number + Last Name
Attention Inmates - Please provide your family and friends with the above correct information so the money can be properly sent to the facility. If the sender does not provide this information on the Blue Quick Collect Send Form, the transaction cannot be completed.
